Frequently asked questions
Straight answers about our services, how consultations work, access, reports and pricing.
What services does shieldlayer Security provide?
We provide remote technical consultation for F5 BIG-IP Local Traffic Manager (LTM) and Web Application Firewall (ASM / Advanced WAF), BIG-IP upgrade assistance, infrastructure troubleshooting, root cause analysis (RCA) assistance and security configuration reviews.
We don't offer penetration testing, vulnerability scanning or round-the-clock managed services.
Do you provide remote F5 support?
Yes. All of our work is remote. Most sessions take place over a video call where your team shares a screen and operates your own devices while we guide, explain and analyse. We can also review configuration exports, logs and packet captures you send us.
Can you help with F5 LTM troubleshooting?
Yes. Common topics include virtual servers that don't pass traffic, pool members marked down by health monitors, SSL/TLS and certificate errors, persistence problems, iRules, connection resets and HTTP errors. We'll work through the issue with you methodically and explain what we find.
Do you provide F5 WAF troubleshooting?
Yes. We help investigate blocked requests and false positives, interpret WAF event logs and violations, and recommend policy tuning that is as narrow as possible so protection isn't weakened unnecessarily.
Can I schedule an F5 upgrade consultation?
Yes. We help you plan the upgrade, review prerequisites and backups, and can provide remote guidance during your own maintenance window, followed by post-upgrade checks.
Our standard upgrade guidance covers standalone devices. Requests involving HA pairs or device groups are assessed case by case during scoping, and we'll be clear about what we can cover before you book.
Do you provide managed services?
No. We're a consultancy, not a managed service provider. You get specialist guidance when you need it, without a long-term contract or round-the-clock monitoring commitment. Your team stays in control of your infrastructure.
Do you require access to production devices?
No. Our consultations are guidance-oriented, and booking a session does not give us access to your devices. Typically your team operates your systems while we guide over a shared screen.
If you ever want us to do more than that, it's agreed separately and explicitly, in writing, before anything happens.
Will I receive a written report?
Where it's included in the agreed scope, yes. Depending on the service, that might be a session summary, troubleshooting findings, an upgrade plan and checklist, an RCA document or a configuration review report. We confirm the deliverables when we agree the scope.
Can international customers book consultations?
Yes. We work with customers in India, the United States, the United Kingdom, Europe, Australia and elsewhere. We schedule sessions across time zones and around your maintenance windows, and communicate in English.
How is pricing determined?
Pricing depends on the type of work, its complexity and how much time it's likely to need. After you send an inquiry, we'll ask a few questions, propose a clear scope and share a quote before any work starts. There's no obligation to go ahead.
Can every issue be fixed in a single session?
Not always. Many issues can be resolved or clearly diagnosed in one session, but some need more evidence, a change window or follow-up. We'll tell you honestly where things stand at the end of each session and what the next steps are.
How do you handle confidential information?
Anything you share is used only for your engagement and is not passed to third parties. Please remove passwords, private keys and customer personal data before sending configurations or logs. We're happy to sign a mutual NDA first.
You can reach us at shieldlayersecurity@gmail.com with any questions about confidentiality.
Still have a question?
Send it through the contact form or by email. We're happy to answer questions before you commit to anything.