Terms and Conditions

About these terms

These terms apply to your use of this website and to consulting services provided by shieldlayer Security (“we”, “us”). Specific engagements may also be governed by a written scope or proposal. If there's a conflict, the agreed written scope takes priority for that engagement.

Our services

shieldlayer Security provides remote technical consultation and guidance within the agreed service scope. Customers retain control of their infrastructure and production environments. Any additional access or activity requires separate explicit authorization.

Services are delivered remotely and consist of technical consultation, guidance, analysis and, where agreed, written deliverables. We don't provide managed services, penetration testing or vulnerability scanning unless separately agreed in writing.

Scope, quotes and payment

• Each engagement is based on a scope and quote that we agree with you in writing before work starts.
• Work outside the agreed scope requires a separate agreement.
• Payment: 50% of the quoted fee is payable in advance to confirm the booking, and the remaining 50% within 7 days of delivery. Quotes are in Indian rupees (INR) for customers in India and in US dollars (USD) for international customers, unless agreed otherwise. Applicable taxes are added where required.
• Cancellation and rescheduling: you can reschedule, or cancel for a full refund of any advance paid, by telling us at least 24 hours before the scheduled session. Cancellations with less notice, and sessions that have already started, aren't refundable.

Your responsibilities

• You remain responsible for your systems, data, backups, change management and any changes made in your environment.
• You confirm that you're authorised to seek advice about the systems you discuss with us and to share the information you provide.
• You'll remove passwords, private keys and personal data from material you share, unless we've agreed otherwise in writing.
• You should test recommendations in an appropriate way before applying them to production.

No guarantee of outcome

We provide our services with reasonable skill and care. Technical issues can have causes outside the information available to us, so we can't guarantee that every issue will be resolved, or resolved within a particular number of sessions.

Confidentiality

Configurations, logs and captures you share are used only for your engagement, are not shared with third parties, and are deleted when the work is complete unless you ask us to keep them. We're happy to sign a mutual NDA before you share anything sensitive, and we'll always ask you to remove passwords, private keys and customer data first.

Limitation of liability

To the extent permitted by law, our total liability for any claim relating to a service is limited to the fees you paid for that service. We aren't liable for indirect or consequential losses, such as lost profits, lost data or downtime. Nothing in these terms limits liability that can't be limited by law.

Intellectual property

Content on this website belongs to shieldlayer Security unless stated otherwise. Once paid for, written deliverables may be used freely within your organisation. We keep ownership of our general methods, templates and know-how.

Trademarks

F5 and BIG-IP are trademarks of F5, Inc. Other names may be trademarks of their respective owners. shieldlayer Security is an independent consultancy and is not affiliated with or endorsed by F5, Inc.

Contact

Questions about these terms can be sent to shieldlayersecurity@gmail.com.